Need Help?

Support Form

These are some of the things we are here to help you with:

• • 3rd Party Access Configuration
• • Access Issues
• • Adding/Removing IP Addresses
• • Administrative Assistance
• • Anywhere Login Accounts
• • Browser Issues
• • Contact Configuration or Changes
• • Discovery or Federated Search Help
• • Durable URLs to Titles and Resources
• • Evidence Alerts Issues or Questions
• • Full User Accounts
• • Link Resolver/Referring URL Questions
• • Link Wizard
• • MARC Records
• • Mobile App Help
• • Organization or Subscription Name Changes
• • Profile Setup or Questions
• • Proxy Problems or Questions
• • Search Assistance
• • Stats Questions or Help

Whatever the issue, just get in touch and we will get it taken care of.

Here is some additional information you may find useful.

If you are a subscriber, check out our Help files within your subscription. HELP is in the menu at the top of the subscription.

Need help with our app or how to get started? Go to our Mobile page and check out the product highlights for all kinds of great information.

For other inquiries, please choose one of these contact options.

Marketing

Phone:
Toll Free: 1-800-901-5494
Direct: 1-307-733-5494
Fax: 1-307-739-1229

Marketing can assist with such things as:


• • Custom Handouts
• • Help promoting TDS Health at your institution
• • Information about our Blog
• • Product Information
• • Trade Show Information




Client Relations Manager

Phone:
Toll Free: 1-800-901-5494
Direct: 1-307-733-5494
Fax: 1-307-739-1229

Your Client Relations Manager can assist with such things as:


• • Contact Changes
• • Concurrency Changes
• • Interface Questions (e.g. alerts, searching, results, citing, etc...)
• • IP or Username & Password Changes
• • Mobile Accounts
• • Pricing
• • Product Information
• • Renewal Help (Quotes)
• • Stats
• • Title Updates
• • Training
• • Trials… and much more!